UH Voices

More Than Bricks and Mortar

Barb Nalette Barb Nalette may have one of the most enviable jobs at University Hospitals. As Director of Volunteer Services, Barb not only oversees the placement of more than 2,000 volunteers throughout UH Cleveland Medical Center but she also supervises the popular Pet Pals program consisting of approximately 120 dogs, a cat named Pearl and Petie the Pony.

"I have the privilege of working with the most amazing people," Barb said. "The volunteers
of University Hospitals are a diverse group of individuals who generously give of their time and talents to help us achieve our mission. I am honored to work with all of them – including our four-legged volunteers!"

When Barb joined UH in 1994 as a child life assistant, she already knew many of the people and places at the hospital because her son, Stephen, had been a patient UH Rainbow Babies & Children's. In 1987, just after his first birthday, Stephen was diagnosed with a brain tumor and referred to Rainbow for treatment. Despite surgery, chemotherapy and radiation, her little boy passed away after his fourth birthday. The experience gave her a deep appreciation for the incredibly challenging work done by doctors, nurses, staff and volunteers.

"I give to UH because throughout my 30-plus years in Cleveland I have turned to UH to meet the health care needs of my family – from the birth of my children to Stephen’s cancer treatment and everything in between. UH has been a trusted and compassionate resource for my family and me," she said.

"I truly love this organization. It's more than just bricks and mortar to me."

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